Terms of Service

Northwest USA Investments LLC dba SOS Laundry Services (hereinafter names SOS Laundry Services) is pleased to provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of SOS Laundry Services services (“Services”) indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you!

Please Note: This Terms of Service (“Terms” or “Agreement”) contains the complete terms and conditions that govern your use of the SOS Laundry Services Services, SOS Laundry Services website, and SOS Laundry Services mobile app, including, unless otherwise expressly stated any subdomains thereof, and any other website or mobile application through which SOS Laundry Services makes the Services available.

Further, please note these Terms contain an arbitration clause and class action waiver that applies to your use of the SOS Laundry Services websites, mobile application and services. It affects how disputes with SOS Laundry Services are resolved. By accepting these Terms of Service, you agree to be bound by this arbitration clause and class action waiver. Please read it carefully.

BY CONTINUING TO ACCESS, USE OR ATTEMPT TO INTERACT WITH, ACCESS OR USE ANY PART OF THE WEBSITE(S), THE MOBILE APPLICATION, CONTENT OR SERVICES OFFERED BY SOS Laundry Services , YOU AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT.

IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT ACCESS OR USE ANY PART OF THE SOS Laundry Services WEBSITE(S), MOBILE APPLICATION, CONTENT OR SERVICES. SOS LAUNDRY SERVICES RESERVES THE RIGHT, WITHOUT ADVANCE NOTICE, TO MAKE CHANGES TO THIS AGREEMENT AT SOS LAUNDRY SERVICES’S SOLE DISCRETION. YOU WILL BE NOTIFIED OF ANY CHANGES TO THIS AGREEMENT UPON SUCH CHANGES GOING INTO EFFECT. FURTHER, YOUR CONTINUED ACCESS TO OR OF USE THE SOS Laundry Services WEBSITE(S), MOBILE APPLICATION, CONTENT OR SERVICES CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.

Last Updated: April 25th 2023

We are always improving our Services, so these Terms may need to change along with our services. We reserve the right to change the Terms at any time, but if we do, we will place a notice on our site located at https://www.soslaundry.miami, send you an email, and/or notify you by some other means.

Should you not agree with the new Terms, you are free to reject them. Upon rejection of the terms you will no longer be able to use our Services. Use of Services in any way after a change to the Terms is effective is an agreement to all changes made.

1. Customer Account
You will be asked to provide certain registration details or other information prior to your use of the SOS Laundry Services Services. It is a condition of your use of the Services that all the information you provide will be correct, current, accurate and complete. If SOS Laundry Services believes the information you provide is not correct, current, accurate or complete, SOS Laundry Services has the right to deny access to the Services, or to any of its resources, and to terminate or suspend your access and use at any time without notice to you.

Any termination or suspension shall also result in the termination of any and all future services requested or pre-paid for—the latter which shall result in a full refund of any amount pre-paid for such future services pursuant to Section 6. In the event of a termination or suspension, the SOS Laundry Services Provider/Partner responsible for rendering the Services shall complete the current services and you shall be responsible for paying for such Services. Termination or suspension shall not waive your responsibility to pay any outstanding invoices for services rendered on or before the termination or suspension of your account.

You are responsible for maintaining the confidentiality, security and maintenance of your account information, including but not limited to: login credentials (username and passwords or passcodes), credit card information, debit card information, banking information (account numbers, routing numbers, bank name, etc.), communications with other SOS Laundry Services, and communications with SOS Laundry Services Providers/Partners. You must immediately notify SOS Laundry Services if any information listed in this section has been lost, stolen, misappropriated, or otherwise compromised.

Further, you must immediately notify SOS Laundry Services if any unauthorized access to your account has occurred. From time to time, SOS Laundry Services may require that you change your password. You are prohibited from using the Services or facilities provided in connection with SOS Laundry Services, the SOS Laundry Services website(s) or Mobile Applications to compromise security or tamper with system resources and/or accounts, either yours or another customer’s. The use or distribution of tools designed for compromising security (e.g., password crackers, rootkits, Trojan horses, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, SOS Laundry Services reserves the right to release your account details to the system administrators of other websites and/or the authorities in order to assist them in resolving security incidents, to suspend and/or terminate your account and prohibit your use of and access to the SOS Laundry Services websites, applications, and services, and take any additional action as permitted by law.

SOS Laundry Services reserves the right to investigate suspected violations of this Agreement. SOS Laundry Services reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing Company to disclose the identity of anyone posting any email messages, or publishing or otherwise making available any materials that are believed to violate this Agreement. You are liable for any and all activities conducted through your account, unless such activities are not authorized by you and you are not otherwise negligent with respect to such activities.

2. SOS Laundry Services Providers/Partners
SOS Laundry Services Providers/Partners are independent contractors of SOS Laundry Services. SOS Laundry Services Providers/Partners are responsible for establishing routines with respect to your service needs, such as pick-up/drop-off schedules, specific laundering instructions and personal preferences. SOS Laundry Services Providers/
Partners have independent control over the means and methods of providing services as well as the products used in your laundering care. Each SOS Laundry Services Provider/Partner, however, is held to the high standards of customer service and quality performance established by SOS Laundry Services. If you ever have a complaint or concern with your service, please do not hesitate to contact SOS Laundry Services at the contact information provided herein. Both SOS Laundry Services and your Provider/Partner value your business and care about providing excellent service to you.

3. Pick-up/Delivery
All services will be provided by SOS Laundry Services or SOS Laundry Services Provider/Partner. Pick-up/Delivery will take place on a predetermined day and frequency as determined by you and your Provider, except on Sundays and certain holidays.

SOS Laundry Services or you may change the predetermined pick-up/delivery times with advance notice by either you or SOS Laundry Services. SOS Laundry Services requires at least a (24) hour notice prior to any change.

Under your discretion, you are able to leave your items at a secure spot for pick up, along with a description of the pickup location provided on the order form. This also applies to delivery. Items left for pickup are not under our care until we have retrieved said items. Items left for delivery at the predetermined location will not be under our care once they have been left at the agreed upon location. SOS Laundry Services and its Providers/Partners are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick-up or delivery. We strongly advise you to choose a secure location that is outside of public view.

Services will be provided in either a 24 to 48 hours turn around or same-day from the date of pick up. If your order meets the following circumstances there may be an extension:
The order is larger than (3) up-to-50-gallon bags in size. Requires unexpected and additional processing for stubborn stains, extra drying time or other items or services either requested or approved by the customer which require additional processing time. A new date and time has been established and accepted by both parties. When the delivery day is Sunday, we deliver the clean items A.S.A.P. on Monday.

4. Missed / Pickup or Delivery
If a scheduled pickup/delivery is missed, you must coordinate with the SOS Laundry Services to reschedule. You may be subject to a missed pickup/delivery fee in the amount of $15 if you fail to notify SOS Laundry Services or the Provider of a delay in your pickup/delivery time or do not provide such notice at least (24) hours prior to the scheduled day & time for pickup or delivery, as applicable.

5. Payments
By placing an order to utilize the Service, you are offering to purchase the services you have selected in said order. Our acceptance of the offer occurs at the time we accept your order for pickup at the designated location. Prior to our acceptance of your order, there is no agreement between you and SOS Laundry Services binding SOS Laundry Services to the performance of any services requested in your order. If your order is accepted, we will send you an electronic communication acknowledging receipt of your order including the services and quantities you selected.

Your payment card will be charged the amount of your selected services within an order upon our acceptance of your order, including the service fee applicable to your order. Notwithstanding the foregoing, the amount charged to you for your selected services within an order is subject to change in accordance with the terms set forth below in this Section 5, and any additional amounts owed as a result of said change shall too be charged to your payment card.

All online payments are processed through SOS Laundry Services’ secured Third Party payment system. Customers understand by inputting their payment information it is authorization as payment for services rendered. SOS Laundry Services does not accept cash.

SOS Laundry Services reserves the right to change prices at any time. Prices for services shown on the SOS Laundry Services website or mobile application may differ from the prices actually assessed to you, due to packaging measurements, weight, non-standard items, your inclusion of additional items in your order that were not accounted for in your initial order submission, taxes, service fees and other applicable fees.

As such, your total price at the time you submit an order is only an estimate, and you will be charged a final updated total (including any applicable discounts, promotions, coupons (if available), substitutions, service fees, taxes and other applicable fees) within (48) hours of delivery of your order back to you.

Payment should never be made directly to a SOS Laundry Services Provider/Partner. If additional services outside of the customer’s initial request are requested, the customer authorizes SOS Laundry Services to charge the fee for such services to his/her credit card on file. Invoices are processed according to the payment terms set forth on the invoice but shall be paid no later than the due date stated thereon. SOS Laundry Services reserves the right in its sole discretion to suspend and/or terminate a customer’s account and the services to be provided to the customer in the event an invoice is not fully paid. Late fees and termination or suspension of a customer’s account and services shall apply to commercial customers and residential customers. In the event, a payment method is dishonored, rejected or otherwise not capable of being processed (“Payment Denial”), SOS Laundry Services may assess additional fees to account for any additional expenses or servicing incurred by SOS Laundry Services or a SOS Laundry Services Provider/Partner as a result of such Payment Denial.

Any amounts owed by a customer thereafter suspension or termination of the customer’s account shall remain due, owed and payable immediately to SOS Laundry Services. SOS Laundry Services does not designate any portion of your payment as a tip or gratuity. You understand and agree that, while you are free to provide additional payment as a gratuity you are under no obligation to do so. Gratuities are voluntary.

6. Refunds
Except as described in this paragraph, all sales are final and all payments are non-refundable. A customer who has signed up for a prepaid package plan or gift card will have the right to cancel his or her contract within (14) days of signing up for the SOS Laundry Services service and receive the unused balance amount or full refund if no promotional value was received. After such a fourteen day period expires, SOS Laundry Services shall have no obligation to refund any amounts paid by the customer. If a promotional value was received the sale is final and the payment is non-refundable.

Gift Card Purchaser: In the event the customer has used a gift card to purchase Services, and thereafter requests a refund, and such refund is consistent with the terms set forth in this Section 6, any refund to be provided shall be provided to the customer by way of a newly issued gift card with a balance reflecting the total refunded amount. For more information on our gift card terms and policies.

7. Contaminated Items
The customer agrees not to include any of the following items inside their laundry bag (i) non-washable items, (ii) items that are labeled for dry cleaning only, (iii) items that have been exposed to bed bugs, (iv) items that have been exposed to or have come into contact with bio hazardous materials including, without limitation: feces, urine, blood, mold, drugs, mildew, lice and other bugs, irrespective of whether such contact or exposure resulted in visible; or (v) any other items not meant for laundering. Should items that have been exposed to (iii) bed bugs, (iv) hazardous materials be sent for processing SOS Laundry Services reserves the right to charge for any services or products needed to mitigate damages caused to the Providers workspace, vehicle, or physical body and may include compensation for the time required to remedy the situation. SOS Laundry Services also reserves the right to return contaminated items unprocessed if the items are discovered as contaminated pre-processing and a Trip Fee of ($30) will be charged.

8. Garment Care
SOS Laundry Services desires to provide high quality laundering services and will use all reasonable precautions to avoid damage to clothes. SOS Laundry Services and its SOS Laundry Services Providers/Partners, however, are not liable for any damage due to standard laundering of items, cleaning of items without care instructions, for dry clean items placed inside laundry bags, for special-processing items (delicate-wash, air-dry, stain-treatment) not placed in a separate bag, damage resulting from items left in the clothing, bleeding of colors, shrinking or any other alteration resulting from standard washing procedures.

Standard laundering procedures are defined as sorting laundry by color, washing laundry in a washer with detergent and water, and drying laundry in a dryer with heat. Should damage result from a deviation in standard washing procedures, please refer to instructions to Report Lost or Damaged items.

SOS Laundry Services will follow any reasonable instructions provided by the customer, including water or drying temperatures. SOS Laundry Services Providers/Partners do not read and are not responsible to read cleaning instruction labels and are not responsible for special care items, such as dry clean only items, which are included in the laundry bag.

Although SOS Laundry Services Providers/Partners use their best efforts to remove stains, stain removal is not guaranteed.

Customers acknowledge that items that have been air-dried (per customer request or SOS Laundry Services ’s determination for best garment care) may be damp upon delivery. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that causes damage to the clothing of any customer, the cleaning machines, or any other property of the SOS Laundry Services Provider/Partner.

SOS Laundry Services Providers/Partners may refuse to clean any garment at their sole discretion. SOS Laundry Services will re-clean items that, at its sole discretion, were not properly cleaned, and have not been worn since they were cleaned, at no additional cost. SOS Laundry Services and SOS Laundry Services Provider/Partners are not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags and acknowledges by sending items they have checked all pockets. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the customer acknowledges that there is a possibility of zipper issues, zipper damage and damage to other items as a result of the zipper’s inclusion in the cleaning process with such items, while following standard wash procedures, and SOS Laundry Services , does not accept any liability for such issues or damage.

9. Damaged Items
While we strive to provide high-quality laundering services and use all reasonable precautions to avoid damage to clothes, there is a possibility for clothing and other items to be damaged. Damaged items must be reported to SOS Laundry Services within (2) business days of return of your laundered clothes. Notice can be provided by contacting soslaundrymiami@gmail.com.

Damaged items may be collected for evaluation to determine whether the damages are a result of regular wear and tear, standard washing when the customer has not provided specific instructions on the cleaning methods of the applicable item, shrinkage from repeat laundering, color bleeding or fading, small holes or tears, thinning of fabric, etc. (“Regular Wear and Tear”) or if such damage is attributed to the Provider’s services on such damaged items. Whenever possible, and if such damage is attributed to the Provider’s services on such damaged items, we will attempt to restore garments to good condition. SOS Laundry Services is not responsible for, nor shall SOS Laundry Services reimburse you for any damage attributed to Regular Wear and Tear. For any items deemed damaged attributed to the Provider’s services and not a direct or indirect result of Regular Wear and Tear, and in the event that the items cannot be restored, SOS Laundry Services may reimburse up to $50 and the item will be retained by SOS Laundry Services. Items will be evaluated and depreciation using the International Fair Claims Guide for Consumer Textiles Products. In any event, SOS Laundry Services ’s aggregate liability shall not exceed an amount of ($300) USD. Therefore, it is recommended that items included in an order do not have a value exceeding such aggregate liability total as stated above.

SOS Laundry Services and SOS Laundry Services Providers/Partners are not liable for any pre-existing damage to a garment or other item and reserves the right to return any item without cleaning it if any pre-existing damage is found or if SOS Laundry Services or the SOS Laundry Services Provider/Partner has a concern about the color fastness or the age or weakness of the fabric of such item.

SOS Laundry Services will offer refunds or reimbursements for payment made for the cleaning of any items which cannot and are not cleaned due to the aforementioned reasons. All refunds/reimbursements offered by SOS Laundry Services to the customer, must be accepted by the customer within (10) days from the time of the offer. Once the (10) day period has expired, the customer’s claim will be considered resolved and closed. By accepting a refund or reimbursement you agree such amounts provided to you through that refund or reimbursement constitutes full accord and satisfaction for any amounts which may be owed.

10. Lost Items
In the rare event that something is lost, customers must provide notice within (2) business days of return. Notice can be provided by contacting soslaundrymiami@gmail.com. Items are considered lost if not returned to the customer within (10) days after the claim has been made. Any item deemed lost in SOS Laundry Services ’s care may be eligible for reimbursement up to $50. Items will be evaluated for depreciation using the International Fair Claims Guide for Consumer Textiles Products. A receipt or proof of purchase will be required. In any event, SOS Laundry Services ’s aggregate liability shall not exceed an amount of ($300) USD. Therefore, it is recommended that items included in an order do not have a value exceeding such aggregate liability total as stated above.

SOS Laundry Services shall not take responsibility for any loose items, including without limitation, watches, jewelry, cufflinks, and other personal items which are not typically included as part of an order for laundering services, which are lost. Additionally, SOS Laundry Services is not liable for items misplaced before pick up or after delivery.

11. Laundry Measurement
Orders are measured in quantities of bag up to 30-pound and bag up to 50-pound, which is a per-item measurement in quantities of (1) whole unit. We use these approximate measurements to determine the total fee per bag assessed to you for your order.

12. Use of Third-Party Providers
SOS Laundry Services reserves the right and in its sole discretion, without notice whether advance or thereafter such right has been exercised, to utilize any outside vendor, contractor or other person or business to provide services under this Agreement. SOS Laundry Services is not liable for any damage or loss due to the acts or omissions of any third party provider.

13. Right of Publicity Consent
SOS Laundry Services may from time to time request to use your name, photograph, written communication, customer testimonial and comments, and/or video presence while you are interacting with us, a SOS Laundry Services Provider and/or the services. You are free to decline this request without reservation or explanation. However, you acknowledge and agree that should you consent to such request you immediately grant SOS Laundry Services the perpetual, unrestricted, worldwide, royalty‐free right to use, reproduce, publish and otherwise distribute your name, photograph, video presence, personal story, written communication, customer testimonial and comments and/or likeness (collectively, “Likenesses”) in advertising and in SOS Laundry Services promotional materials, in any and all formats, platforms or other media or social media now existing or hereafter created, and you hereby waive all claims for remuneration for such use and you release and forever discharge SOS Laundry Services from any and all claims and demands arising out of or in connection with the use of Likenesses. This authorization may be canceled at any time (for purposes of future uses only) by contacting SOS Laundry Services by email at soslaundrymiami@gmail.com.

In addition, upon your consent, you acknowledge and agree that such consent shall assign to SOS Laundry Services any and all copyright interest and right of publicity that may arise as a result of such filming or photography.

14. Confidentiality and Disclaimer
SOS Laundry Services takes privacy and personal information seriously. SOS Laundry Services uses customer information to provide services, to process payment, facilitate billing, and for any other purpose reasonably necessary to provide services under this Agreement. Additionally, personal information may be disclosed when required by law necessary to enforce this Agreement or necessary to protect the rights, interests, property of safety of SOS Laundry Services, SOS Laundry Services Providers/Partners or others. From time-to-time, we also may send merchant service announcements, newsletters, and periodic notices about specials and new products.

15. Limits of Liability and Disclaimer
SOS Laundry Services ’s liability shall be limited to general money damages in a maximum amount not to exceed ($300) for the instance the charges incurred by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of SOS Laundry Services ’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. SOS Laundry Services disclaims all warranties, express or implied, with respect to SOS Laundry Services, SOS Laundry Services Providers/Partners and the services rendered to the customer, including without limitation warranty of merchantability and warranty of fitness for a particular purpose.

UNDER NO CIRCUMSTANCES SHALL SOS Laundry Services OR SOS LAUNDRY SERVICES PROVIDERS/PARTNERS BE LIABLE TO CUSTOMERS OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THIS AGREEMENT, PROVISION OF SERVICES HEREUNDER OR ACTS OR OMISSIONS OF SOS Laundry Services PROVIDERS/PARTNERS SUCH AS, BUT NOT LIMITED TO, LOSS OF USE; LOSS OF REVENUE; ANTICIPATED PROFITS OR LOST BUSINESS; COSTS OF DELAY; PERSONAL OR PROPERTY DAMAGE, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.

16. Miscellaneous
SOS Laundry Services reserves the right to discontinue services at its discretion without advance notice to you. In such case, any pre-paid fees for which services have not been provided will be refunded to you pursuant to Section 6 of this Agreement. Neither Customer nor SOS Laundry Services shall be liable to the other for any failure or delay in its performance due to any cause beyond its control, including acts of war, acts of God, earthquake, riot, sabotage, labor shortage or dispute, internet interruption, government acts, and other similar events.

Each provision of this Agreement shall be interpreted in such manner to be effective and valid under any applicable law, but if any provision is held to be invalid, illegal or unenforceable, then that provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

The failure of SOS Laundry Services to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. Any waiver of this Agreement by SOS Laundry Services must be in writing and signed by an authorized representative of SOS Laundry Services . This Agreement constitutes the entire agreement between you and SOS Laundry Services relating to the subject matter hereof, and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written between you and SOS Laundry Services . Notwithstanding the foregoing, you may also be subject to additional terms and conditions, posted policies (including but not limited to the SOS Laundry Services Privacy Policy and the SOS Laundry Services Application Addendum), guidelines, or rules that may apply to you while you are on the SOS Laundry Services websites, mobile applications, or through your use of the services provided by SOS Laundry Services.

SOS Laundry Services may revise the Terms at any time by updating this posting. You should review the Terms from time to time to determine if any changes have been made. Your continued access to or use of the SOS Laundry Services websites, mobile applications, content or services after any changes have been made to the Terms signifies and confirms your acceptance of such changes.